Mark seeks compensation after a pothole incident in May 2023. He’s £300 down and has waited over 600 days for a decision.
He paid £300 to return the car and filed his claim in June 2023. He awaits a decision.
Mark described a large pothole near the army base. He usually avoided it, but a car approached in the other direction. He could not dodge the pothole this time. He had to replace a bulging tire, as the lease company required it. Mark paid himself, even though it wasn’t his vehicle.
He applied via the council website, which sent the claim to Zurich. Zurich contacted him in December 2023, stating they would handle the claim now. They requested information again, even though Mark had already given it to the council. They are now waiting on the council.
Mark gave them everything, but it felt like a stalling tactic. The process is very slow, and they have not given him a reason. He had previous pothole claims that were resolved quickly. This claim is approaching two years.
He feels frustrated and angry because the process takes too long. He feels they treat him unfairly, so he wants others to know, hoping people may share his experience.
The council fixed many potholes, starting in April. The number measures in the tens of thousands.
Councillor Flunder commented on claims, saying residents can claim for vehicle damage. Insurers handle claims externally, and the council cannot discuss specific claims. Residents should report potholes.
The council invested extra money, with £8 million addressing potholes and drainage in Staffordshire.