A petition aims to save a Croydon carer support center amid council plans to switch providers, raising fears of service cuts.
The center may shut down, sparking a petition. The JWF center opened in 2013 and has helped nearly 10,000 carers, offering advice, form help, and free counseling.
The website describes the center as a “one-stop shop.” Even when closed, phone and email support is available. The center is located at 24 George Street and was jointly run by the council and JWF.
The center features the “Carers Café,” a space for rest and social interaction where people share experiences. Volunteers staff the café three days weekly; regulars consider it “more than just a café.”
Rumors of closure have caused public backlash. While the council confirmed the center will close, they haven’t set an official date. News about the new supplier is also causing worry.
Carers First will now handle adult carer assessments and provide health support. The council has split carer services, with Croydon Mind providing mental health support and Off the Record helping young carers.
New contracts begin on April 1st. The council states it worked with carers to ensure a “smooth handover” of services. The JWF will also assist with the transition.
The JWF expressed disappointment with the decision but wished Carers First well. The council assures that no carer jobs are at risk, emphasizing that this isn’t a “cost-saving” plan. A new center will open soon, according to the council.
Carers First will explore options for a new location, and current staff can transition to the new contract. Some see the closure as a loss of public space, drawing parallels to library closures.
Jackie Arnold, who started the petition, is upset about the center’s closure, describing it as a “critical lifeline” for carers to connect and share stories. She believes this underscores the center’s value.
Over 800 people have signed the petition. Christine Fisher said the closure hurts local carers. Jean Morgan, a weekly user who supports others, doesn’t want it to close, noting that staff know them by name.
Mayor Jason Perry acknowledged the vital role of carers, emphasizing their need for health support. He stated that the council worked with carers to create a new strategy ensuring “no loss of service.” He also thanked the JWF for their contributions.