Abuse Experts Now in Northumbria Police 999 Control Room

Here’s the gist of the article. Some police forces are changing how they handle abuse calls. Northumbria Police is one of the first to try this new method. Specialists are now in 999 control rooms.

These experts give advice and support to officers. They ensure victims get the help they need. The specialists review cases and listen to calls. They also train staff and connect victims with services.

They check decisions made by call handlers. Plus, specialists support tech use like video calls.

Yvette Cooper says abuse victims call often. The new system aims to provide better support. She hopes it honors Raneem and Khaola’s memory. Raneem’s Law remembers them; they were victims.

Raneem called police for help many times before her murder. Nour Norris campaigned for this change. She feels the system finally answered Raneem’s call. The new law represents a big shift. Victims will now receive better support.

Police hope the pilot program helps officers. Experts offer insights to contact center workers. This strengthens the police response to abuse. Victims should know they are not alone. Police want people to report any abuse concerns.